Legal Notice & Terms of Service

Dénéigement Quesnel
Company specialized in residential and commercial snow removal.
Service areas: Deux-Montagnes and Saint-Eustache.

Office address (open to the public):

541-A Rue Saint-Eustache
Saint-Eustache, Quebec
J7R 7E6, Canada
Opening hours: Monday to Friday, 8 AM to 4 PM

Phone: 450-231-0892

Email: info@deneigementquesnel.com

Website Hosting:

Systeme.io — all-in-one hosting and web management platform.

These terms define the service conditions between Dénéigement Quesnel (“the company”) and the client.
Using our services implies full acceptance of these terms.

• Operations begin when there are 5 cm or more of snow on the ground.

• We commit to taking all reasonable measures to remove the municipal snowbank before 7:00 AM (depending on weather and City operations).

• In cases of heavy accumulation, prolonged storms, or freezing rain, delays may be extended.

• The final cleaning is performed after the snowfall has ended.

• The client must remove all vehicles before 10:00 AM.

• An automated text message is sent only when the team is heading out to perform the full clearing.

• Overnight or preliminary passes do not require vehicles to be moved.

📌 Important

• Text messages are not sent for preliminary passes.

• They are sent only for the final pass, when the driveway will be fully cleared.

• If vehicles are not removed:

  • The full clearing will be performed during the next precipitation.

The client must ensure that:

• The snow removal area is clear at all times.

• No object blocks access (garbage bins, recycling bins, decorations, wires, extensions, toys, furniture, etc.).

• All obstacles are clearly identified.

Garbage Collection Days

On collection days:

➡️ The client must ensure that garbage and recycling bins do not block the snow removal area.
➡️ Any blocked driveway will be cleared only during the next precipitation.

• We provide 2 stakes per client.

• The client is responsible for keeping them in place and reporting any loss or damage immediately.

• If the stakes are removed before our arrival, the company cannot guarantee:

  • a complete snow removal

  • the absence of damage

  • priority service

The client must mark at their own expense any particular obstacle (e.g.: stairs, lighting, bushes, electrical connections, decorative items, etc.).

• The client must notify us if there is a shelter.

• The company is not responsible for any damage caused to a shelter that is:

  • unstable

  • weakened

  • poorly installed

  • too low for the machinery

  • or otherwise unsafe

Different surface types react differently to winter operations:

• Asphalt: existing cracks, sinking, fragile borders

• Gravel: normal displacement of gravel

• Pavers: seasonal movements, poorly installed blocks

• Concrete: chipping or pre-existing wear

The company cannot be held responsible for damages caused by:

• fragile or improperly installed surfaces

• normal machinery use during snow removal

• objects not visible under the snow

• temporary car shelter anchors

• blower or scraper marks

• borders located within the first 4 feet from the street

• unpaved or non-asphalted surfaces

• natural conditions (freezing rain, ice, thaw, water accumulation, etc.)

• any damage to garage doors when the driveway has a negative slope toward the door

• The company cannot guarantee the absence of ice on the ground.

• Inclined or icy driveways must be treated with abrasives by the client.

• Without abrasives, service may be limited for safety reasons.

• The client must designate a safe area on the property for snow piling.

• The company does not transport snow off-site, unless a written agreement is made.

• Any service call made outside regular operating hours may result in additional fees.

• Any snow added manually or mechanically after the final pass will be considered a billable service call.

• Any NSF cheque or declined credit card transaction will incur a $25 fee.

• No refunds will be issued for periods already serviced.

No form of violence, threats, harassment, or intimidation — including via social media — will be tolerated.

➡️ The company reserves the right to terminate the contract without refund in such situations.

The company is not responsible for damages caused to:

• fences

• hedges

• walls

• buildings

• trees

• decorative installations

• objects left in the snow removal zone

• items located near the snow piling area

These conditions are governed by the laws of the Province of Quebec.
In the event of a dispute, the courts of the local jurisdiction will apply.