PRIVACY POLICY

This Privacy Policy explains how Déneigement Quesnel collects, uses, and protects your personal information in connection with its residential and commercial snow removal services.

By using our website or submitting your information to us, you agree to the practices described below.

• We only collect the information necessary to process service requests and provide our snow removal services, including:

  • First and last name

  • Mailing address

  • City

  • Postal code

  • Email address

  • Phone number

  • Property type and parking-related information

  • Any information submitted through our forms (including, where applicable, photos voluntarily provided by the client as part of a service request)

  Online Payments — Financial Information

  Déneigement Quesnel does not collect or store any credit card or banking information.

  All online payments are processed securely through an external payment platform: Follosoft.
  Your payment details are encrypted, handled by Follosoft, and never accessible to Déneigement Quesnel.

  Sensitive Information

  We do not collect sensitive personal information as defined by law (such as medical, biometric, or financial data).
  However, certain forms may allow clients to voluntarily submit photos related to a service situation (e.g., damages or service issues on a property). These photos are used solely for the analysis and processing of the service request.

• Your information is used only for the following purposes:

  • Responding to your quote request

  • Contacting you to finalize a contract or service

  • Planning snow removal operations

  • Managing your client file

  • Sending service-related notifications (automated text messages, reminders, service updates)

  Your information will never be sold, traded, or rented.

By submitting a quote request, you agree that Déneigement Quesnel may contact you through:

• Email

• Phone

• SMS (service-related messages only)

You may request the removal of your personal information at any time.

• We retain your information only for the time necessary to:

  • Provide the requested service

  • Perform administrative tasks

  • Comply with legal and accounting obligations

  Your data is then securely deleted.

• We implement reasonable measures to protect your information, including:

  • Limited access for authorized personnel only

  • Internal security safeguards

  • Secure hosting through Systeme.io and third-party services used for online forms (e.g., Tally)

  Despite our efforts, no transmission of information over the internet is ever entirely risk-free.
  However, we are committed to handling your data with diligence and care.

Your data is never shared:

• Never with third parties for marketing purposes

• Only when necessary to perform the service (e.g., internal operators)

• In cases of legal requirement (warrant, regulatory obligation)

• Our website may use cookies in order to:

  • Improve your browsing experience

  • Analyze website traffic

  You may disable cookies at any time through your browser settings.

• Our website may contain links to third-party websites (e.g., Systeme.io).
  We are not responsible for the privacy practices of these external sites.

• At any time, you may request:

  • Access to your personal information

  • Correction of inaccurate data

  • Deletion of your information

  • Details on how your data is used and stored

  To exercise your rights, please contact us at:
  📧 info@deneigementquesnel.com

• For any questions regarding this Privacy Policy, you may contact:

  Déneigement Quesnel
  📍 541-A Rue Saint-Eustache, Saint-Eustache (QC), J7R 7E6, Canada
  📞 450-231-0892
  📧 info@deneigementquesnel.com

This policy may be updated at any time to reflect changes in our practices.

Last updated: December 4, 2025